Increasing customer happiness with Discourse

Situation

One of our customers, Konnected Inc, approached us to migrate their existing customer support forums from a well-known vendor to discourse. There was a lot of forums data, user data and comments present in the previous forums. The customer's ask was that the SEO of the existing pages should not be affected as well. Also, the user data including emails, name but excluding the password information has to be migrated to their SSO provider as well.

Solution

We create a new plugin for discourse that helped us to do the following:

• Sync the forums data from the previous tool
• Create deltas for the data from the last sync to now
• Create a redirect pages for all topics, categories and comments
• Ensure that the data migration doesn't take up much time

Finally the customer data was migrated to discourse and with no impact on the SEO.